Frequently asked questions & policies
We deliver party and event rentals to ALL of Long Island, We offer free delivery for most areas within 20 miles of Holbrook, NY. This covers the cost for us to process, route, prepare, load, unload and drive to your location for delivery and return. Areas further than 20 miles from Holbrook, NY will incur a delivery charge of $50. This fee does not cover set up or tear down of any rental items. Set up and tear down is the Renters' responsibility unless specifically ordered and paid.
This policy only applies to events that are scheduled to occur outdoors without appropriate shelter or outdoor orders with items that cannot or should not be exposed to rain or severe weather. This policy does not apply to indoor events on a day that it is raining or experiencing severe weather. During periods of rain or severe weather conditions - such as snow or winds exceeding 15 mph – DJC reserves the right to cancel your order or - if already delivered - to retrieve any DJC property that cannot or should not be used in rain or severe weather without refund. If rain or severe weather is forecasted to occur in your delivery location zip code with a probability of 20% or greater on your scheduled delivery date during the start of your delivery arrival window and the end of your return arrival window AND you are having an outdoor event with items that should not be used during rain or severe weather, you ("Renter") have the option of canceling the entire order by 6:00 PM on the evening before your scheduled delivery date to receive a 50% refund of the order total you have paid OR you can reschedule your entire order delivery to another date of your choosing at no additional cost. If you decide to only cancel a portion of your order that cannot be used in rain or severe weather, you may receive a 50% refund for the cancelled portion only or a credit equal to 100% of the cancelled portion to use towards a future order. You must decide which option you would like and notify us of your choice via a reply email to the confirmation “PAID” email you received after paying for your order by 6:00 PM on the evening before your scheduled delivery date. If you choose the option to reschedule your entire order to another future date, you will have 5 business days from your cancellation date to select a new delivery date. If you are having an outdoor event and cancel your order or any portion of your order due to rain or severe weather after 6:00 PM on the evening before your scheduled delivery date, you ("Renter") will NOT receive a refund for your order. If you decide NOT to cancel your order and instead choose to go ahead with the scheduled delivery but DJC determines it must retrieve the items that cannot or should not be used in the rain or severe weather anytime during your rental, there will be no refunds. IT IS THE RESPONSIBILITY OF THE RENTER TO MONITOR THE FORCASTED WEATHER CONDITIONS FOR THE DELIVERY LOCATION ZIP CODE IF YOU ARE HAVING AN OUTDOOR EVENT. IF YOU DO NOT CANCEL YOUR ORDER IN ACCORDANCE WITH THE POLICY ABOVE, THE DELIVERY WILL BE ATTEMPTED AND NO REFUNDS WILL BE CONSIDERED.
CHAIR & TABLE SET UP & TEAR DOWN
Chair Set Up: Includes delivery of the chairs to your desired setup location on the delivery property. We will open them up and set them where you would like. Chair set up does not include putting chair covers, sashes or decorations on the chairs.
Table Set Up: Includes delivery of the tables to your desired setup location on the delivery property. We will unfold them for you and set them where you would like. Table set up does not include putting tablecloths, table covers, table runners, decorations, centerpieces or place settings on the tables.
Chair Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing chair covers and/or decorations.
Table Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing tablecloths and/or decorations or cleaning tables. Tables must be in the same condition as they were delivered.
STAIRS, STEPS & ELEVATOR REQUIRED OPTIONS
Some Rental Items will incur an additional charge on delivery or return if stairs, steps or elevator are required to be used for delivery or return. You may choose "NONE" only for the following scenarios:
- You will transport the items after they are off-loaded from the delivery truck to your set up location on the delivery property yourself.
- You have a flat, smooth, level and unobstructed path at least 3 ft wide for us to deliver or return the items.
What is your cancellation policy?
Per our Rental Agreement, if the Renter decides to cancel a fully paid order, the following will apply: If the order or a part of the order is cancelled - for any reason - more than 72 hours before the scheduled delivery date, 50% of the total amount paid will be refunded to the credit card use to pay for the order within 7-10 business days after the originally scheduled delivery date. If the order or a part of the order is cancelled - for any reason - less than 72 hours before the scheduled delivery date, 0% of the total amount paid will be refunded. However, DJC may decide to offer a store credit in the amount of the total cancelled to be used towards any future rental order at www.djceventrentals.com. DJC reserves the right to cancel any order at its discretion without refund if Renter or Renters' Agent or Renters' Guest(s) is hostile - either physically or verbally - to any BBS employee, agent or representative.